To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer!
• Thank them for bringing his or her concerns to your attention. • Treat them with respect and empathy.
• Avoid further inconvenience to them."
• Thank them for bringing his or her concerns to your attention. • Treat them with respect and empathy.
• Avoid further inconvenience to them."
( Susan C. Young )
[ The Art of Action: 8 Ways to ]
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