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  1. Susan C. Young _ The Art of Communication: 8

    When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.
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  2. Susan C. Young _ The Art of Action: 8 Ways to

    The Art of Communication shares insights to help you communicate with a higher awareness and focused intention and meet people on their level to increase clarity and understanding.
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  3. Susan C. Young _ The Art of Communication: 8

    Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming from to minimize barriers, build trust, and catapult your newfound communication skills into meaningful connections. The savvy socializer knows this all.
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  4. Susan C. Young _ The Art of Communication: 8

    Communication is the soul of all relationships. More than any other skill, it is the heartbeat of success in sales, marketing, marriage, business, friendship, communities, and beyond.
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  5. Susan C. Young _ The Art of Action: 8 Ways to

    To Move from Woe to Wow . . . Listen Attentively • Be fully present and give your customer your full attention. • Stay calm and remain patient. • Do not interrupt or become defensive. • Let the customer express his or her concerns. • Nod your head and use affirming words to show that you are listening. • Repeat back and empathize, when necessary. This confirms your understanding of the problem or question.
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  6. Susan C. Young _ The Art of Action: 8 Ways to

    Service Beyond Self is Essential for Success Because It . . . • Builds credibility, trust, and customer satisfaction. • Strengthens your personal reputation and public image. • Fosters goodwill and makes people feel appreciated. • Helps you build healthy relationships with others. • Nurtures collaboration, participation, and cooperation. • Reaffirms a continuity of service for quality assurance, integrity, and reliability. • Saves money-it costs less to keep existing customers than it does to create new ones. When you do it right the first time, you don't have to fix it the next time. • Improves communication and builds rapport. • Fosters mutual respect and understanding • By providing other people with what they want, you will get more of what you want!
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  7. Susan C. Young _ The Art of Action: 8 Ways to

    The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor's Degree in Marketing in one hand and 'a tiger by the tail' in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset.I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems? And then EVERYTHING began to turn around . . .
    book-quotecustomer-service-quotesquotes-by-susan-c-youngrelationship-quotes

  8. Susan C. Young _ The Art of Action: 8 Ways to

    The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor's Degree in Marketing in one hand and 'a tiger by the tail' in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset.I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems?
    book-quotecustomer-service-quotesquotes-by-susan-c-youngrelationship-quotes

  9. Susan C. Young _ The Art of Action: 8 Ways to

    Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled it every year thereafter. This service mindset quickly taught me that by helping others achieve their goals, I could more easily achieve my own.
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  10. Susan C. Young _ The Art of Action: 8 Ways to

    Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game-so, step up, step out, and show up!
    book-quotecustomer-service-quotesquotes-by-susan-c-youngrelationship-quotes

  11. Susan C. Young _ The Art of Action: 8 Ways to

    Just be Nice. Nice-this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.
    book-quotecustomer-service-quotesquotes-by-susan-c-youngrelationship-quotes

  12. Susan C. Young _ The Art of Action: 8 Ways to

    11 Ways to Be More Engaged 1.Care about others.2.Be 100 percent in the moment. 3.Keep focus on the person you are serving. 4.Try to get involved, engaged, and interactive.5.Show interest in what matters to other people by listening, acknowledging, and responding.6.Arrive in the moment anticipating creating a valuable interaction for yourself and others.7.Move towards the things that inspire you and provide a sense of joy and connection.8.Reconnect with the essence of yourself and be grounded in that essential relationship.9.Maintain eye contact and deliver the non-verbal cues that you are fully with the other person.10.Limit distractions- close the door, silence your phone, hold calls, put tasks aside, etc.11.Show up to the moment being your best and giving your best.
    book-quotecustomer-service-quotesquotes-by-susan-c-youngrelationship-quotes
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