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  1. Susan C. Young _ The Art of Action: 8 Ways to

    What are the key elements for a fabulous, well-delivered compliment? You . . . • are sincere and genuine. • give it freely without expecting anything in return. Your compliment is a selfless gift, not a boomerang. • are specific and detailed. • elaborate on why you like something. • describe how their positive virtue has positively impacted you. • can use adjectives for more colorful descriptions. • keep it positive. • say it like you mean it with intentional impact. • use discretion and good judgment. • leave no room for misinterpretation or misunderstanding. • say the right thing at the right moment and let it flow organically. Finding sincere ways to compliment others is a powerful way to make a great first and last impression.
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  2. Susan C. Young _ The Art of Action: 8 Ways to

    To Polish the Gold & Help Others Shine . . . Catch people doing things right:Outstanding leaders know that people will be more engaged, perform at higher levels, and be more loyal when they are appreciated and celebrated. Jeff West, international speaker and author of The Unexpected Tour Guide, shares that "People will jump over high hurdles, fight fires and break through walls for leaders who find them doing things right. Building that kind of chemistry is essential if a team is going to jell." Capitalize on the opportunity to notice what people are doing right at work and at home and they will deliver their best. As the old saying goes, "A person who feels appreciated will always do more than expected.
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  3. Susan C. Young _ The Art of Action: 8 Ways to

    To Polish the Gold & Help Others Shine . . . Say something nice!My wise mother raised us with the philosophy that if you can't say something nice, don't say anything at all. That is a Southern custom if there ever was one! It is easy to find fault, criticize, condemn, and complain-but none of these behaviors will help you enjoy positive relationship results.
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  4. Susan C. Young _ The Art of Action: 8 Ways to

    Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will usually rise to the occasion and live up to your positive expectations.
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  5. Susan C. Young _ The Art of Action: 8 Ways to

    It is unimpressive to interrupt another person while they are talking. Interrupting someone in mid-sentence demonstrates that your focus is on yourself, not the person talking. I had a friend who used a humorous retort whenever someone would interrupt him. He would graciously, albeit sarcastically, say, "I'm sorry, I didn't mean to speak while you were interrupting." It always got a laugh, yet he was cleverly letting the intruder know of his infraction without being too confrontational.
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  6. Susan C. Young _ The Art of Communication: 8

    When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to participate.
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  7. Susan C. Young _ The Art of Communication: 8

    With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions."
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  8. Susan C. Young _ The Art of Body Language: 8

    Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well-and help you make a great first impression.
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  9. Susan C. Young _ The Art of Action: 8 Ways to

    To cultivate bravery and courage, borrow courage.There is inspiration all around you in the form of people who are living your dreams, achieving similar goals, and already succeeding. Knowing that something can be done is often half the battle. Most successful people find great reward in helping others reach for goals.
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  10. Susan C. Young _ The Art of Action: 8 Ways to

    To cultivate bravery and courage, take a deep breath & relax:When you feel fear, your body tenses up and your thoughts lead you down an anxiety-ridden path. Stop, breathe, relax.
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  11. Susan C. Young _ The Art of Body Language: 8

    Become aware of the physical distance and spatial orientation that you experience while in the company of others. Being empathetic and sensitive to a person's physical comfort zone can have a huge effect on the way in which you are received and perceived.
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  12. Susan C. Young _ The Art of Body Language: 8

    Since non-verbal signals have five times the impact of verbal signals, paying attention to the image you are projecting is crucial to your first impressions.
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