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  1. Susan C. Young _ The Art of Communication: 8

    Wearing Nametags- On YourselfThe purpose of wearing nametags in the first place is for people to see your name. Otherwise, why bother? We have all seen nametag placements that range from proper to downright raunchy. People can get pretty creative about where they place them and it is not always appropriate. For this book, we will focus on the best practices."
    book-quotecustomer-service-quotesfirst-impressions-quotesquotes-by-susan-c-young

  2. Susan C. Young _ The Art of Communication: 8

    Too often when people hand us their cards, we quickly slip them into our pockets or purses without giving notice to what it says. Subliminally, it tells the other person that we don't care or are not interested. Take a moment to demonstrate your interest; this will help your newfound relationship be off to a good start. Small actions can make a significant impact!
    book-quotecustomer-service-quotesfirst-impressions-quotesquotes-by-susan-c-young

  3. Susan C. Young _ The Art of Communication: 8

    Business Cards"Do you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking ninja. His gregarious personality and love for people have enabled him to easily win friends and influence people. He has a lot of tips, but one of his best is regarding how to best handle business cards. When I asked him for his thoughts on being an effective networker, he shared that there is an art to how to receive someone's business card with respect and interest. He continued by saying, "When someone hands you their card, take a moment to hold it, read it, repeat their name and then make a comment or ask a question. And make notes on their card to help you remember the exchange."This small action communicates you are genuinely interested and want to remember them.
    book-quotecustomer-service-quotesfirst-impressions-quotesquotes-by-susan-c-young

  4. Susan C. Young _ The Art of Communication: 8

    To make a positive first impression, where is the best place to wear a nametag? Since we shake hands with our right hand, placing your nametag on the right side of your body will make it quickly visible for the best eye contact. Within a few inches of your collar bone and right shoulder will provide greater visibility even when you are sitting down.
    book-quotecustomer-service-quotesfirst-impressions-quotesquotes-by-susan-c-young

  5. Susan C. Young _ The Art of Communication: 8

    Wearing Nametags- On OthersI enjoy reading nametags and calling people by their names before we have officially met or been introduced. It provides an instant icebreaker. Walking up to someone and saying, "Hi Brenda! I'm Susan!" creates a quick connection that might not have happened were her name not displayed.
    book-quotecustomer-service-quotesfirst-impressions-quotesquotes-by-susan-c-young

  6. Susan C. Young _ The Art of Communication: 8

    Uh-Oh . . . One year I was the guest speaker at an annual conference. The person who coordinated the agenda mistakenly typed my name as "Sue" rather than "Susan." I felt odd and a little disrespected because they didn't take the time to ask the spelling of my name. It felt awkward when I saw it on all the tables throughout the ballroom, to say the least. I asked, "Please make sure that you introduce me as Susan because I've never been called Sue." The initial impression was sticky for an instant, but they quickly made it right. The correction was shared and everything turned out fine. Even an innocent and unintentional name error can impact your first impressions. Making a joke about it once I was on stage was a light-hearted way to confirm my real name.
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  7. Susan C. Young _ The Art of Communication: 8

    Using names with respect and consideration tells a person that you care, are present and engaged, and that you are genuinely interested in making a connection. You make them feel remembered!"
    book-quotecommunication-skillscustomer-service-quotesfirst-impressions-quotes
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