Key Performance Indicators {KPIs} and Outcomes. We start with the functions and processes driving the business, then push for the company to set goals, delineate measurable Brand Promises, and pick Critical Numbers on the One-Page Strategic Plan, including KPIs for both the People and Process sides of the business so the leadership team has a balanced view of performance.
( Verne Harnish )
[ Scaling Up: How a Few ]
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