How do pilots remember? They transform the new knowledge they have just received into memory in the world, sometimes by writing, sometimes by using the airplane's equipment. The design implication? The easier it is to enter the information into the relevant equipment as it is heard, the less chance of memory error. The air-traffic control system is evolving to help. The instructions from the air-traffic controllers will be sent digitally, so that they can remain displayed on a screen as long as the pilot wishes. The
( Donald A. Norman )
[ The Design of Everyday Things ]
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