Viewed: 43 - Published at: 7 years ago

Fire," yells someone in a theater. Immediately everyone stampedes toward the exits. What do they do at the exit door? Push. If the door doesn't open, they push harder. But what if the door opens inward and must be pulled, not pushed? Highly anxious, highly focused people are very unlikely to think of pulling.

( Donald A. Norman )
[ Emotional Design: Why We Love ]
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