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Ask "Why?" as many times as may be necessary to get to the root cause of the...
Author:
Donald A. Norman
Book:
The Design of Everyday Things
Viewed:
40 -
Published at:
2 years ago
Ask "Why?" as many times as may be necessary to get to the root cause of the problem and then fix it so it can never occur again.
( Donald A. Norman )
[ The Design of Everyday Things ]
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