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Book: Managing The Professional Service Firm
Quotes of Book: Managing The Professional
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  1. David H. Maister _ Managing The Professional

    When resources become relatively scarce and relatively costly, it suddenly does make sense to invest in coaching and training in order to extract the maximum value from "medium-grade ore.
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  2. David H. Maister _ Managing The Professional

    There are dangers in this model of succumbing to "committee-itis." If too many people are jointly responsible for the execution of firm business, the chances that implementation will be deferred increase exponentially.
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  3. David H. Maister _ Managing The Professional

    In early Greek society, particularly in Athens, democracy meant the equivalent of a permanent town meeting-all decisions of consequence were made in public assembly. As many professional service firms have rediscovered, this view of democracy tends to result in much wasting of time, slowness of response, and extreme conservatism in action.
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  4. David H. Maister _ Managing The Professional

    A new $100,000 engagement can be very profitable, or be one that loses the firm a lot of money. Yet many firms reward partners for the volume of fees {top-line} that they bring in, not whether or not they bring in profitable work.
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  5. David H. Maister _ Managing The Professional

    Profitability will not come from managing hygiene factors alone: Future profitability depends on health as well-and firms' methods of measuring, reporting, and managing need to reflect both.
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  6. David H. Maister _ Managing The Professional

    It is important to note that while goods are consumed, services are experienced. The professional service provider is {or should be} as much in the business of managing the client's experience with respect to professional services as in the business of executing technical tasks. Much
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  7. David H. Maister _ Managing The Professional

    It is important to note that while goods are consumed, services are experienced.
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  8. David H. Maister _ Managing The Professional

    It ain't what you do, it's the way that you do it: That's what gets results.
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